These Terms and Conditions govern the Virginia Victim Assistance Network’s (VVAN) communication services with any victim of crime in Virginia. By using our messaging services, you agree to these Terms and our Privacy Policy.
1. Purpose of Communication
1.1 The purpose of our messaging service is to provide victims with information, resources, and support.
1.2 Communication is designed to offer support in a confidential and non-intrusive manner.
2. Consent and Opt-In Requirements
2.1 You must provide explicit consent to receive messages from VVAN.
2.2 Consent may be obtained through:
- In-person interactions with our staff or volunteers.
- Partner organizations with appropriate consent protocols. 2.3 If you opt into our messaging service, you may withdraw your consent at any time by following opt-out instructions.
3. Confidentiality and Privacy
3.1 All communications are treated as confidential and are subject to our [Privacy Policy link].
3.2 Your phone number and personal information will not be shared, sold, or used for any purpose other than providing support.
3.3 Messages will be sent in a discreet manner to protect your privacy, especially in sensitive situations.
4. Message Content and Frequency
4.1 Messages may include:
- Resource links and emergency contact information.
- Relevant tips and guidance tailored to your situation. 4.2 Message frequency will not exceed [10 messages per week], unless required by an urgent situation.
5. SMS terms and conditions
- Message frequency varies per user.
- Message and data rates may apply.
- Text HELP for help. Text STOP to unsubscribe.
- Carriers are not liable for delayed or undelivered messages.
