The Virginia Victim Assistance Network (VVAN) is committed to protecting the privacy and confidentiality of individuals who interact with us. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following types of information to provide support and services:

1.1 Personal Information:

  • Your name, phone number, email address, or other contact details.
1.2 Sensitive Information:

  • Information related to your circumstances or the services you request, such as case details or support needs.
1.3 Automatically Collected Data:

  • Non-personally identifiable data such as your device type, IP address, or interactions with our messages (if applicable).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To provide support and services, such as sharing resources, sending updates, or scheduling assistance.

2.2 To ensure your safety and privacy when communicating with you.

2.3 To improve our services and tailor communications to your needs.

2.4 To comply with legal obligations, such as mandatory reporting requirements (if applicable).

3. Consent and Communication

3.1 We will only communicate with you if you provide explicit consent.

3.2 You can withdraw your consent at any time by contacting us or following opt-out instructions in our communications.

4. How We Protect Your Information

4.1 We implement strict security measures to protect your data, including encryption, secure databases, and limited access to authorized personnel only.

4.2 We regularly review our practices to ensure compliance with data protection laws and industry standards.

5. Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except in the following circumstances:

5.1 With Your Consent:

  • If you explicitly authorize us to share your information with partner organizations or individuals providing additional support.
5.2 As Required by Law:

  • If we are legally obligated to disclose your information, such as in cases of mandatory reporting or court orders.
5.3 For Safety Reasons:

  • If we believe you or someone else is at immediate risk of harm, we may share information to protect your safety.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access:

  • Request a copy of the personal data we hold about you.
6.2 Correction:

  • Request corrections to inaccurate or incomplete information.
6.3 Deletion:

  • Request that we delete your information, subject to legal or operational obligations.
6.4 Data Portability:

  • Request a copy of your data in a portable format.
6.5 Objection:

  • Object to specific uses of your data.

To exercise your rights, please contact us using the details below.

7. Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: victimassistvirginia@vanetwork.org

Phone: 804-331-4057

Mailing Address: PO Box 71704, Henrico, VA 23255

We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and respect.